Contact Us

Got a question about one of our reviews, spotted something out of date, or want to flag a Canadian online casino we haven't covered yet? This page tells you what Online Casinos can help with and how a message to us actually gets used.

What we can and can't help with

Online Casinos is an independent comparison site, not a casino operator. That distinction matters for what we can do when you reach out:

• We can help with — corrections to our reviews, questions about how we rated or ranked a site like Betninja, WinnerIsland or Zoccer, feedback on missing information, and general queries about Canadian online casinos as a category.
• We can't help with — your account, deposits, withdrawals, bonus disputes or verification issues at any casino brand. Those sit entirely with the operator you signed up with. If money is stuck or a bonus hasn't applied correctly, the casino's own support desk or live chat is the only channel that can actually fix it.

If a dispute with an operator isn't resolving through their support team, most Canadian-facing casinos publish details of an independent dispute resolution service in their terms — check the operator's own terms and conditions page for that route.

Before you write in, a few things worth checking first

A lot of questions we get are answered faster elsewhere on the site. It's worth a quick look at these first:

• If your question is about how bonuses, wagering requirements or free spins actually work, our guides cover the terms that most often trip players up.
• If you're unsure whether a site is regulated fairly or want general guidance on safer play, our Responsible Gambling page covers the tools and limits available to Canadian players.
• If you want to know more about who runs Online Casinos and how our reviews are put together, that's explained on our About Us page.

How we handle the messages we receive

We read feedback and corrections with the same standard we apply to our reviews. A few points on what to expect:

1. Corrections about factual details — a bonus that's changed, a payment method that's been dropped — are the fastest to action, since they help keep the comparison tables accurate for the next reader.
2. General questions about how a specific offer works, such as the terms behind Betscore's match bonus or Slotowl's free spin package, get checked against the operator's own published terms before we reply, since these details change on the operator's side without notice.
3. We don't provide personal financial or gambling advice. If gambling is causing harm, our Responsible Gambling page lists the kind of support options and self-exclusion tools available to Canadian players.

Why our answers don't cover account-specific issues

We don't hold any customer accounts, process any deposits or manage any withdrawals ourselves — those functions sit entirely with the licensed operators we compare, such as the brands ranked on this site. That's also why we're careful never to promise a specific payout speed or outcome on their behalf: only the operator's own support team has visibility into your account, your payment method, or the status of a pending withdrawal. Going straight to them gets a resolution far quicker than routing the query through a comparison site that has no access to your account.

A quick note on what we do here

Online Casinos researches and ranks Canadian online casinos using the same criteria across every brand — game selection, bonus terms, payment options and overall reliability. We may earn a commission if you sign up with an operator through a link on this site, but that arrangement never decides where a brand sits in our rankings. If you think we've got something wrong, telling us is the quickest way to get it fixed.